At Designs Divine we’re committed to protecting and respecting your privacy.
This Policy aims to give you information on how we collect and process data through your use of the website. It explains when and why we collect personal information about people how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Controller
Designs Divine is the Data Controller and responsible for your personal data.
Contact details
Toni Jaye Simpson is responsible for answering any questions in relation to this privacy notice. Any questions should be sent via email to info@designsdivine.co.uk or by writing to Designs Divine, 43 Breif Street, Tonge Park, Bolton, BL2 2LY. Alternatively you can telephone 07789605350.
the data we collect from you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data)
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, title.
- Contact Data Includes billing address, email address and telephone numbers.
- Financial Data includes bank account and payment card details. We will also keep a record of any financial transactions you make with us but we do not directly, process or store your credit or debit information.
- Transaction Data includes details about payments to and from you and other details or products and services you have purchased from us.
- Technical Date includes (IP) address, your login data, browser type and version, location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the website.
- Marketing and Communication Data includes your preferences in receiving marketing from us and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
if you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
how do we collect information from you?
We collect information about you when you:
- Complete a contact form on our website
- Place an order for products/ services
- Engage with any other forms on our site
- Correspond with us via email or otherwise
- Voluntarily complete customer surverys
- Provide feedback.
We make every practical effort to avoid excessive or irrelevant collection of data. However, we encourage you to contact info@designsdivine.co.uk if you have any concerns.
how will we use your data?
We will only use your personal data when the law allows us to. Most commonly we wull use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter or have entered with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with legal or regulatory obligation.
purposes for which we will use your personal data
The personal information we collect allows us to:
- Contact you regarding queries raised in the contact form
- Provide the products or services you have ordered
- Administer our website and provide customer services
- Meet legal, regulatory and compliance requirements
- Gather management information to form statistical and trend analysis
- Communicate with you
- Investigate any complaints about the website
- Seek your views or comments on the services we provide
- Notify you of changes to our service
- Contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so)
what happens when you visit our WEBSITE?
Like many other websites, Designs Divines website uses cookies. Cookies are very small text tiles that are stored on your computer when you visit most websites.
We use cookies to help provide you with a better website by enabling us to monitor which pages you find useful. A cookie does not give us access to your computer or any information which identifies you personally, other than the data you choose to share with us.
The information we collect in this way is used for internal and improvement purposes. This information is not shared with other organisations for commercial purposes, we use the following cookies:
- Google Analytics: to track how many visitors come to our site and how they found us.
- WordPress: this site is built on WordPress content management systems which use cookies to enhance your experience.
- Social media sharing: we use Facebook, Instagram, and Google+ functionality so you can share items of interest.
- Google maps: These are google maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.
If you would rather not allow cookies, you can deactivate the cookie function on your web browser, although this may have an impact on your browsing experience.
marketing communications
We will not contact you for marketing purposes.
who has access to your information?
We will never sell or rent your information, or share your data with a third party for marketing purposes.
changes to this privacy notice
We will review this policy from time to time. This privacy notice was last updated on 28th August 2022.
How to contact us
If you want to request information about our privacy policy you can email info@designsdivine.co.uk or write to: 43 brief street, Tonge Park, Bolton, BL2 2LY.
You have the right to make a complaint at ant time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.